Privacy Policy

PantChic ("we", "us", "our") operates pantchic.com. This policy explains what information we collect when you use the site, why we collect it, and how it's handled.

Information We Collect

We collect information you provide directly to us:

• Name, email address, phone number, and shipping/billing address when you place an order
• Username, email, and password when you create an account
• Any details you share through our Contact, Wholesale, or Private Label inquiry forms

We do not collect or store payment card details. All orders are currently fulfilled by Cash on Delivery, so no card or bank information passes through our systems.

Cookies, Local Storage & Analytics

Your shopping cart and login session are stored in your browser's local storage so they persist between visits. This data stays on your device.

We use Google Analytics to understand how visitors use our site (pages viewed, general location, device type) and the Meta (Facebook) Pixel to measure the performance of our Facebook and Instagram ads and to show relevant ads to past visitors. Both set cookies and collect usage data in your browser; neither receives your name, email, or order details from us. You can review how this data is handled in Google's Privacy Policy and Meta's Privacy Policy, and opt out of personalized ads via your browser or device ad settings.

How We Use Your Information

• To process and deliver your orders, and to contact you about order status
• To respond to inquiries submitted through our contact, wholesale, or private label forms
• To manage your account, including order history and password resets

Sharing Your Information

We share order information only as needed to fulfill it — with our courier/delivery partners for shipping, and within our own order-management system (WooCommerce). Inquiries submitted through our contact, wholesale, or private label forms are stored in our own systems solely so our team can follow up. We do not sell your personal information to third parties.

Data Retention & Your Rights

We keep order and account records for as long as needed to provide our services and meet accounting obligations. You can ask us to access, correct, or delete your personal information at any time by emailing info@pantchic.com.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy can be sent to info@pantchic.com or via our Contact page.